![]() Relaunch Google Play and install or update the our app again. Go to Applications (may also be labeled Application Manager).Ħ. You will need to clear your Google Play's data and cache. If the issue persists, please try the steps outlined here: Enter the account that was used to purchase the app from the Google Play Store, then start the app in a place with good signal strength. Troubleshooting Download Issues Q: An authentication error occurs when the app starts up and I'm not sure what to do.Ī: A purchase authentication check is sometimes performed when the app starts up. ![]() ![]() If you still have trouble downloading content, please refer to the following Google support page: From your home screen, press the Menu key and select "Settings". Note: Be careful not to tap "Uninstall update" by mistake!ġ. Select the Google Play app and tap "Clear cache". Press the Menu key, then select "Filter" > "All".Ĥ. Select "Applications" > "Manage applications".ģ. At your home screen, press the Menu key and choose "Settings".Ģ. Make sure that your device is set up to use the same account that was used to purchase the app from the Google Play Store.ġ. Re-insert the SIM card and battery, then replace the back cover. Remove the back cover and take out the SIM card and battery.Ĥ. What should I do?Ī: Please try the steps below, as certain situations can lead to problems even on supported devices.Ģ. Q: I'm having trouble buying and downloading content from the Google Play Store.
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